Here at Enigma Recovery, we see a lot of users who need to recover deleted SMS Text Messages and iMessages, in fact, it’s our most popular feature! If you’re having trouble understanding how to recover deleted messages from your iOS device or backup file, have a look through our tutorial which will guide you through the steps.

If you’ve followed the tutorial and the software is displaying some messages, but not all of the messages you know have been deleted or lost from your device, then keep reading to find out more about your options. 

The way that iOS devices have been designed means that when a file (such as a text message) is deleted, it is stored in the database files on your device. As time goes on and a device is used more, with new data being added to the device, the previously deleted data can be overwritten or erased from the database file. If you are seeing a limited number of messages in the software, it is likely that this has happened to your device. 

In this scenario, we advise that you:

  • Scan an available iTunes or iCloud backup file if you have either available. You may be able to find more data from one of these options
  • Contact our support team – we can offer advanced forensic analysis of your Messages database, which can help you recover more of your deleted messages

To help us provide support to you more quickly, it would be useful for you to provide the following information to us when you contact us: 

  1. What iOS version is installed on your device? (Learn how to check this here)
  2. When were the text messages deleted from your device?
  3. Have you updated your iOS version since the messages were deleted?
  4. Have you restored your iOS device to factory settings since the messages were deleted?
  5. What Mac or Windows OS version are you using? You can find out how to check this here for Windows and here for Mac.
  6. It would be great to have a screenshot of the specific issue that you are experiencing

With all of this information, our team will be able to get back to you, and work with you to recover your deleted data. We look forward to hearing from you!

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