Receiving an incorrect message about your device being encrypted, even though iTunes has confirmed that it’s not? You’ve come to the right place! This error message can sometimes be displayed when there has been an error during the installation of Enigma Recovery on your computer. 

To overcome this issue, please try the following:

  1. Uninstall the software completely and then re-install the software. 
  2. (If you have purchased the software, this will not affect your license)
  3. Uninstall iTunes and re-install it, making sure that you are using the most up-to-date version of iTunes

If you’ve tried both of these solutions and are still having trouble, get in touch with our support team via our Messenger icon at the bottom of the page – we’ll be happy to help you!

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