Enigma Recovery offers a Money Back Guarantee on all our paid solutions and is available to all customers who have purchased directly from www.enigma-recovery.com.
We want to make sure you are completely satisfied with Enigma Recovery. Our free version is available to provide an overview of the data that you recover and retrieve before you purchase our full solution.
If you are struggling to recover or retrieve data using our software, our support team is on hand to help. Simply email [email protected] and they will help you use Enigma Recovery to retrieve and recover your much-needed data.
Circumstances where we may offer a refund
Please contact us within 70 days of purchasing Enigma Recovery to request a refund. We handle each request on an individual basis and reserve the right to withhold a refund at our discretion.
1. Technical failure
We understand that as with all software, there may be some technical issues with Enigma Recovery. In cases where customers experience technical difficulties with their software, please contact our support team at [email protected] who will work with you to resolve your issue. If your issue cannot be resolved we may offer you a refund. Refunds requested due to technical failure with the software will be handled on an individual basis.
2. Accidental purchase of multiple licenses
If you have accidentally purchased multiple licenses for the same product in error, please contact our support team at [email protected], who will be able to refund you for the additional licenses purchased in error. Please note that if you receive a refund for accidental purchases, you will not be refunded the cost to process your payment via Paypal or our credit card payment merchant. This processing fee will be deducted from your reimbursement (this cost is typically 3% or 4% of the order value).
Circumstances where we are unable to refund
There are a few circumstances where we are unable to offer a refund. These include:
1. Failure to check compatibility requirements before purchase or failure in your OS system.
We regularly update our software to ensure compatibility with operating systems (OS). Before purchasing Enigma Recovery customers are also required to ensure that their iOS apple device and computer operating system meets our minimum system requirements. Please note that we are unable to offer a refund in circumstances where the software is not compatible with your operating system, or where there are firewall settings or anti-virus installed on your computer, which is preventing the software from functioning.
2. Failure to activate software due to internet connection
To activate and run the Enigma Recovery software, please ensure that you have a working internet connection, as an intermittent or failing internet connection can result in failure to activate the software. We are unable to offer refunds where your internet connection is not fully working and is causing issues with the software.
3. Operating system upgrades/changes after purchase
If you are using Enigma Recovery with one iOS apple device and computer and then upgrade either of these to one that is no longer compatible with our software, we are unable to offer a refund. In cases such as this we would advise that customers continue to check for updates to their software for enhancements to match later OS versions.
4. Customer changes their mind after purchase
If after purchasing the software you decide you no longer want the product we cannot offer a refund. We offer a free solution which will enable you to decide if the software is suitable for your needs. It is your responsibility to ensure our software will meet your needs.
5. Customer does not update Enigma Recovery when an update is available
We regularly update our software to include compatibility with new OS releases. If a customer does not update their software when there is an update available we are unable to offer a refund.
Please note, as per the terms of our license agreement, if you receive a refund you are required to uninstall the software from your computer. You may not reinstall or use the software without purchasing another activation code.