For an extra level of security, Apple offers iOS device users the option to encrypt their iTunes backup file when they sync their device with iTunes or Finder. This is an option that users choose to enable and allows you to save certain types of data that are not available in standard or unencrypted backups, including saved passwords and Wi-Fi settings.

If you are using Enigma Recovery software and have come across a notification informing you that your device or backup file is encrypted, it’s likely that you have opted to encrypt your backups. Our software is compatible with encrypted devices and backup files – for recovery of some types of data, including call logs, Screen Time passcode and Safari internet history, an encrypted backup is required. To recover data from an encrypted backup, all you need to do is enter the password and the software will do the rest! Rest assured that we will never share your password and it is not stored anywhere.

However, we do have some restrictions, and to do an Incremental Backup you will need to ensure that Encrypted backups in iTunes or Finder are turned off. This will speed up the scan process.

If you can’t remember enabling this option or have forgotten your password for your encrypted backup, don’t worry – it happens to the best of us! There are a number of troubleshooting steps that we recommend you follow to get you back to the process of recovering your deleted data.

Check if iTunes is encrypting your device backups

1. Connect your device to your computer and launch iTunes

2. Navigate to the device page (click the iPhone icon in the top left-hand side of the iTunes interface). If you are unable to see your device in iTunes, find out how to fix this (https://support.apple.com/en-gb/HT204095)

3. On the device page, look at the ‘Backup & Restore’ section, and check if the ‘Encrypt Device’ option is selected

4. If the encrypt option is selected, you can unlock it by entering your password

Check if your backups are encrypted on macOS Catalina 10.15 or later
Later versions of macOS no longer use iTunes, but you can check if your device is encrypted using the following method:

1. Open Finder

2. Click General

3. Select 'Manage Backups'

4. You should see a selection of backups for your device(s) - if a backup has a padlock symbol next to it, this means it is encrypted

What to do if you have lost or forgotten your encryption password

For security reasons, you will need to enter the password for your encrypted backup file in order to access it. This means that our software cannot access or extract the data from your device or backup file, unless you confirm the password when prompted in the software. We do this to make sure that your data stays secure, and that only you can gain access to it. If you have forgotten or lost your password, click here to view the troubleshooting advice provided by Apple (https://support.apple.com/en-us/HT205220).

If you’ve tried the above and found that your device is not encrypted, please contact our support team by clicking on the Messenger icon in the bottom corner of this screen. A member of our team will be able to help you recover the data you need!

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