When a device is restored to its default state or undergoes a factory reset, the data on the device is essentially removed and becomes irretrievable. For this reason, our software is not compatible with iOS devices that have been restored to factory settings and scanning a restored phone with Enigma Recovery will not recover deleted data from the device. 

Rest assured however, that there are alternative solutions available if you find yourself in this situation! If you have been backing up your device to iTunes, then your efforts are about to pay off. From within the Enigma Recovery software, select ‘Recover from my iTunes' and allow the software to scan your backup file for data, which has been deleted from your device. 

Not sure if you have an iTunes backup file available? Click on the links below to find out how to check:

iTunes backup file

If you’re still having trouble, contact our support team by email or by starting a live chat with us, using our Messenger service – we’ll do our best to help you recover your deleted data!

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